Helpful answers
Questions worth asking before a cleaning visit.
What types of spaces does NeatVera clean?
We serve homes, apartments, studios, small offices, and selected move-related spaces. The catalog explains the intended scope of each service.
How do I choose a service?
Start with the room or occasion that needs attention, then compare focus areas, duration, and starting price in the catalog.
Do I need to be home?
No. We can discuss lockbox, concierge, or other access arrangements in advance and record only the instructions needed for the visit.
What should I do before arrival?
Please secure valuables, note delicate surfaces, and clear small personal items from priority areas so the team can work efficiently.
Are prices final?
Catalog prices are starting prices for the stated service unit. A final plan may depend on size, condition, access, and requested additions.
Can I save services for later?
Yes. Use Fallows to save catalog items in this browser, or add items to the cart when you want to compare quantities.
How can I change or cancel a request?
Contact us as early as possible with your request details. We will explain available options according to the timing and any confirmed arrangements.
How does NeatVera handle personal information?
We use information for communication, planning, and service administration. Read the full policy on the Privacy page.